At Kilolelo Biryani, we take immense pride in delivering fresh, high-quality food with every order. Customer satisfaction and food safety are at the core of everything we do.
Due to the perishable nature of our products and food safety concerns, we do not offer refunds once an order has been placed and processed. We prepare each dish with care and precision, and once preparation begins, cancellation or refund is not possible.
If you face any issues such as:
Please contact our support team immediately. We will do our best to resolve your concern in a fair and timely manner.
📧 Email: support@kilolelobiryani.com
📞 Phone: Refer to the number shared during your order confirmation.
We reserve the right to accept or reject any order for any reason or no reason at all, including but not limited to:
In the event that we cancel your order, we will issue a full refund of any payment received.
For cancelled orders or payment failures:
If you encounter an issue, you may:
Our team is committed to resolving your concern as quickly and amicably as possible.
